Refund policy

RETURN POLICY 

Orders may be returned within seven business days of purchase. The buyer is responsible for return shipping. Items must be returned in their original packaging and new, unused condition. Items not packed adequately and resulting in item breakage will not be refunded. Custom and personalized orders are non-refundable.

 

GriffonCo Shoppe LLC will give a refund within three business days of receiving the returned package. The seller is not responsible for lost packages. Insurance is recommended. The original shipping charge is non-refundable. All orders may be subjected to a 10% restocking fee.

 

All products are checked for quality and packed to ensure safe travel. If the product arrives broken or unable to be used, we will send you a replacement or, in rare cases, refund you or issue store credit. If you are unhappy with your purchase, please get in touch with us directly within three days of delivery.

 

REPLACEMENT POLICY 

GriffonCo Shoppe LLC may replace a product that arrives in a different condition than what is represented or expected from the listing. Our replacement policy only lasts three days from when your order was delivered. Unfortunately, we cannot offer you a replacement if three days have passed since your delivery. We need pictures of the product and packaging if you want a replacement. Contact us for more information. 

The buyer is responsible for shipping if the item needs to be sent back. 

 

RETURN SHIPPING 

You'll have to pay for your own shipping costs if you want to send something back. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

The time it may take for your exchanged product to reach you will vary. 

MISSING SHIPMENTS 

Please double-check the shipping address and ensure it's going to a secure location. If your package is missing, use the tracking number and fill out the missing mail form. It is the fastest way to get movement or a response from USPS. If your package is deemed lost, please send us an email with the incident number and we will process a refund or reship after a claim is filed.  (https://faq.usps.com/s/article/Where-is-my-package)

 

MISSING ITEMS 

Sometimes items like to jump from one box to another. Crit happens on occasion, but it does happen. Don't worry. Just reach out to us and let us know.