Processing Times
All engraved items are laser engraved to order. Processing times vary from 1 to 5 days, depending on how many orders we have open. Orders containing laser and 3D-printed products may take 1–14 days to process. If you need your order by a specific date, please don't hesitate to contact us before placing your order. Our processing times will remain the same, regardless of the shipping speed selected.

Custom Orders
Some laser-engraved items can be customized for an additional fee. Please contact us before ordering if you have a special request.

Expectations
Expectations should be those shown in product images. Please get in touch with us immediately if you receive something different than what is displayed. We use both actual products and digital representations of designs in our listings. Some items may be shown in pictures that are not included, contact us if you need clarification on what you are purchasing.

Returns & Damaged Products
We do not accept returns on any product. Please email us pictures of any defective or broken item for a replacement within two days of delivery.

Lost Packages
If your package shows delivered, but you have yet to receive it, you should contact your local post office with the tracking number. Often, items will show up in the days following a call from the customer. We are not responsible for packages that are shown as delivered to the address provided, but we will do all we can to help you locate your package.

Cleaning & Materials
All laser-engraved items may be cleaned with a damp cloth and mild soap. Our leatherette is a synthetic material that looks and feels like leather. It is water-resistant, easy to clean, and strong enough to handle the wear and tear of daily use. Alcohol works well on pen marks. In addition, leatherette does not absorb finger oil.

Our GriffonCo Gifts department started with Dungeons and Dragons gifts and wargaming accessories but now offers a wide range of gifts, decor, and accessories for the office and home. Our high-quality gifts are a perfect solution for that hard-to-shop-for geek in your life. Our gifts work great for groomsmen, bridesmaids, baby showers, weddings, housewarmings, and birthdays.